TERMS & CONDITIONS
TERMS OF USE
These terms and conditions of use (Terms of Use) explain how our website at joyride.design should be used. They explain the rules and restrictions which apply to all our users of this website. Please read them carefully. By continuing to use this website you are agreeing to these Terms of Use. If you do not agree with them, you should not use our website. Your continued use of this website will amount to acceptance of these Terms of Use.
Please note that additional terms and conditions apply when you open an account with us and buy products from us. Those will be presented to you during the account opening and ordering processes as applicable. We advise all our customers to carefully read our Terms and Conditions before placing an order, to avoid any inconvenience for either party. If you have any questions relating to these terms and conditions, please contact our Customer Service team by email – hello@joyride.design or call us on 020 7998 1497. Our opening hours are Monday to Friday, 09:30 – 18:00.
Website Registration
When you place an order or register as a customer, the personal information which you are required to provide must be true, accurate, current and complete in all respects. You must notify us immediately of any changes to the personal information by contacting us by email on hello@joyride.design. For more details on how we collect your data and what we do with it, please consult our privacy policy.
About this website and Spliced Studios Limited
This website is operated by Spliced Studios Limited, a company registered in England and Wales with registered office and correspondence address at Arch 383 Mentmore Terrace, London Fields, London, E8 3PH. Our VAT number is GB 185466080.
If you have any questions about our website, please contact us at hello@joyride.design
This website contains general information about our business and the products that we sell. It is aimed at providing information to anyone who is interested in our products. It also provides information for anyone who may be interested in working with us, such as designers (see our Trade Professionals area).
OUR INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
All design, text, graphics, images, logos, trademarks, arrangement of them and all other materials and content on this site, the look and feel of the website and any underlying software are subject to copyright and other ownership rights which belong either to us or our third-party licensors. Using this website does not in any way give or transfer any such rights to you. All rights are reserved.
The website shows details of the products that we offer and some of the designs in our product ranges including brochure information, specification and technical information and product images. All intellectual property rights in those products and related information, including in the designs, illustrations, artwork, photographs, diagrams and the trademarks and logos which appear on them belong to us and you must not under any circumstances, copy the same of allow any other person to do so.
You must not yourself or allow anyone else to publish, copy, distribute or modify this website or any content whatsoever. Proprietary works are protected by laws and all such rights are reserved.
You may print off one copy and download extracts of any page for internal reference and may draw the attention of others to material on our site. You must not modify the copies of any materials you have printed off or downloaded in any way or use any illustrations, diagrams, photographs or any graphics separately from any accompanying text. Our status as author of material on our website must always be acknowledged.
If you print off, copy or download any part of our website in breach of these Terms of Use, your right to use our website will cease immediately and you must return or destroy (at your cost) all copies of the materials you have made.
You must not copy or use any trademarks or logos on this website except with our express written permission.
We provide images and diagrams of our products on this website for illustration only. Please note therefore that the images used may not represent the full range of products or features and colours, designs and images shown, may vary.
PRIVACY POLICY
Joyride is a trading name of Spliced Studios Ltd. Spliced Studio’s Privacy Policy covers the collection, use, and disclosure of personal information that may be collected anytime you interact with us, such as when you visit our website, when you purchase Spliced Studios products and services, or when you call our sales or customer service teams.
Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, and to whom we disclose the information. Your privacy is a priority to us, and we go to great lengths to protect it.
Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.
What information we collect and how we may use it
There are a number of situations in which your personal information may be collected and used again at a later date.
For example:
+ Our sales team will ask you for various pieces of information such as your name, address, telephone number, and e-mail address to be able to place an order with us.
+ Our accounts department will need an invoice address and will check your company’s credit scoring if you are setting up an account with us.
+ We may ask for more information when you’re discussing a service issue on the phone with our customer service team.
+ If you request a brochure on our website, pricing information, CAD, images or a general request the information you submit will only be kept if you tick the check box at the bottom of the submission form.
This information may then be used by our marketing department to send you product updates, company news and special offers. If you would like to request that you do not receive information from us in the future please e-mail hello@joyride.design.
When we disclose your information
Spliced Studios Ltd takes your privacy very seriously. Spliced Studios Ltd does not sell or rent your contact information to any other company at any time.
How we protect your personal information
Spliced Studios takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.
Unsubscribe
You can unsubscribe at any time by contacting us via hello@joyride.design with UNSUBSCRIBE as the email heading.
INDEMNITY
You agree to indemnify and hold us and our affiliates and agents and our and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or rights of a third party.
DELIVERY
UK orders
Our delivery partners: We use various third party delivery partners to deliver our Products to you. We will notify you of whom this delivery partner is after you place your Order with us.
A flat rate delivery charge will be applied unless stated otherwise. However, delivery charges may apply depending on the Products ordered, the delivery address specified in the Order and whether or not you have chosen to use a premium delivery partner (e.g. next day or special delivery service). You will be made aware of such applicable delivery charges at the time of you placing your Order with us.
Estimated delivery date: The standard delivery time for Products in stock is 2-7 working days. The standard delivery time for built to order products is 2-7 working days from the point ready for delivery. See products for expected lead times.
Delivery times are estimated. We will always try to deliver within the stated time range however we cannot guarantee delivery in the stated range to to potential problems outside of our power. Therefor, delivery times are estimated.
Changes to estimated delivery date: We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 30 days, we will:
a) let you know; b) cancel your order; and c) give you a refund.
Information we may require from you: We may need certain information from you so that we can supply the Products to you, for example, your name and address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for delays in supplying the Products which are caused by you not providing us with the information we need.
When delivery has taken place. You are responsible for the Products when delivery has taken place. In other words, the risk in the Products passes to you when you take possession of the Products.
Large & Made-to-Order Items:
The following items are not eligible for next day delivery and some items require specialist delivery services which may be at an additional cost: larger items such as furniture pieces, or Made-to-Order items, like upholstered chairs will require special delivery arrangements and may incur much longer lead times of up to 8 weeks. Once you have placed your order, our customer services team will contact you to help or arrange delivery when ready.
International Orders
For customers purchasing from outside mainland UK, the shipping costs shown on the website and Order Confirmation are given as an estimate only. We endeavour to give the most accurate price, but due to variance in size and weight of our goods, shipping can incur additional charges.
If there is a difference in the shipping costs, we will contact you either by e-mail or telephone to advise you of the costs and discuss the options.
For customers purchasing goods to be shipped outside the EU, VAT will be deducted from the order at checkout once you have filled in the billing information. Upon delivery to these countries, you may be liable for import duty and local taxes on your order, which will need to be paid to the carrier or local tax office before they will release the goods.
We advise that all International customers contact their local tax office if they require more information about this: we regret that Spliced Studios Ltd is unable to offer guidance on such duties or taxes.
CANCELLATION & RETURNS
UK RETURNS
We want you to be completely satisfied with your purchase and if for any reason the items you have ordered do not meet your expectations, we will be happy for you to exchange these for another item of the same value or refund you in full. The Consumer Contracts Regulations 2013 offers you the following cancellation rights when you buy online or by phone:
Cancellation of your Order for any reason (Returns) Cancelling Orders made via the Website and/or phone. As a consumer, when you buy via our Website or by phone you are entitled to return your Products to us for any reason any time within 28 days of delivery (or collection from our premises, as the case may be) of the Products to you or your representative, provided you are able to provide evidence of purchase of the Product from us (usually by providing us with a copy of your receipt).
In order to benefit from this right of cancellation, you must within 14 days of you receiving the Products, make a clear statement of your decision to cancel the contract by sending an email to hello@joyride.design
Returning Made-to-order, customised, or bespoke Products
Generally, made to order, customised or bespoke products (Made-to-Order Products) cannot be returned to us unless they are not of satisfactory quality, not fit for purpose, not as described or do not match any sample that you have seen or examined prior to purchasing such Products from us.
Any Made-to-Order Products are subject to additional terms and conditions available upon request.
For the avoidance of doubt, all upholstery items are considered to be Made-to-Order Products unless such Products are specified as being “in stock and available for immediate delivery” on our Website or in-Store.
Returning Products ordered via our Website or phone.
To authorise a return
- Complete our enquiry form, found on our Contact Us page.
- Include your order number & telephone number.
- In the message box, include the reason code for your return:
CODE
DESCRIPTION
1. Product not as described or picture
2. Bought the wrong size/type
3. Incorrect item received
4. Arrived too late
5. Product damaged or faulty
6. Parcel damaged on arrival
7. Change of mind
Please note, as mentioned above, that if the received product is made to order, customised or bespoke products (Made-to-Order Products) then they cannot be returned to us unless they are not of satisfactory quality, not fit for purpose, not as described or do not match any sample that you have seen or examined prior to purchasing such Products from us.
Any Made-to-Order Products are subject to additional terms and conditions available upon request.
For the avoidance of doubt, all upholstery items are considered to be Made-to-Order Products unless such Products are specified as being “in stock and available for immediate delivery” on our Website or in-Store.
If the Products are too large to be sent through the post please contact us via email at hello@joyride.design or phone +44 207 998 1497 and we can arrange for collection of the Products which will be chargeable to you if the Products are not faulty or damage.
Please note, all Products should be returned in their original, undamaged packaging, with all seals, tags and labels intact.
Cost of returns.
(a) Faulty and Non- Faulty Products – you must bear the cost of returning Products to us which are faulty or otherwise do not comply with clause 6 of our Terms and Conditions. You must bear the cost of returning non-faulty Products to us if you have simply changed your mind and are cancelling your Order under clause 5 of our Terms and Conditions.
Refunds.
If you are entitled to a refund, we will refund to you all payments received from you for the Products that you have chosen to return to us within 14 days of our receipt of the Products from you (or within 14 days of you providing evidence of having returned the Products to us (whichever is sooner)).
We may deduct any applicable amount from the refund if such Products are returned to us in an unsaleable condition.
You might be charged a restocking fee if we agree to return your Product after the expired return period or if they are found to be damaged on receipt of return into our warehouse.
Any queries about Cancellations or Returns, then please contact us via email at hello@joyride.design or phone +44 207 998 1497
PRODUCT INFORMATION
Most products displayed on the Joyride.design website are available while supplies last, and Joyride.design cannot guarantee that any product displayed on the website is available at the time it is displayed.
All descriptions of the Products on our site are correct at the time of publication on our site. We have a policy of continuous product development and reserve the right to amend the specification of Products without prior notice in relation to future sales.The measurements of the Products are as accurate as possible, but are nevertheless approximate.
The prices on the products displayed on Joyride.design reserve the right the change at any point.
USER GENERATED CONTENT
COMPLAINTS PROCEDURE
If you are not satisfied with the level of service you receive, please do let us know by contacting us. If you are still dissatisfied with our response, then please write to us at: hello@joyride.design